Please read the shipping FAQs and accept the shipping policies before you submit your order.
Note: As a measure of security for our customers while shopping on line, please be aware that when shipping to an address other than that listed as the billing address on your credit card account, we do call your credit card's issuing bank to verify the validity of the address.
Shipping Frequently Asked Questions
Shipping is calculated based on the zip code of the destination.
Shipping charges are calculated in real-time for orders shipped within the United States, via FedEx & USPS Priority Mail. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order. We do not use a one-charge fits all pricing policy. The shipping charge shown on your invoice when you check out is the actual cost to ship the package to your door.
The majority of the packages we ship are through FedEx, and the US Mail via Priority Mail*. International orders are currently shipped using FedEx and USPS. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order.
The rates shown for FedEx reflect almost 50% discount off the standard FedEx rates. We encourage you to take advantage of these great rates by using FedEx premium delivery service.
We will automatically notify you via e-mail when your order ships and include the FedEx tracking number of the package(s) in the message.
Our preferred carrier is FedEx. FedEx is the most reliable and trusted shipping service we recommend to you. The FedEx rates shown on our web site reflect substantial discounts over the published FedEx rates.
When we ship your package through FedEx you will receive an e-mail with your tracking number. We send a tracking number email for every order we ship via FedEx. Take that number to our "Track your Package Page" and type in your tracking number. You will then be able to find out where it is and when it will arrive.
If you placed an order for Overnight Delivery during the work week (Monday to Thursday) before our shipping cut-off time of 3:00 PM Central time, then you will receive your order the next day. If the order is shipped after the cut-off time on Thursday or shipped on Friday for ?Overnight Delivery", the order will be delivered on the next business day - Monday as FedEx does not deliver on Saturday.
Shipping from ZIP/Postal code: 95210
This map illustrates service schedules in business days for FedEx Ground shipments
For FedEx Ground, a business day does not include
Saturdays,Sundays, or holidays.
Our USPS shipping services are shipped with delivery confirmation. This means that the only time you can "track" your package is once it's delivered. It is not uncommon for packages to not show an origin scan and only confirmation of delivery.
If you have chosen USPS Priority Mail as your shipping method, please be aware that the US post office provides for most destinations a delivery confirmation service, not a tracking service, for Priority Mail shipments. With tracking service, packages are scanned at acceptance, in transit and at delivery. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery.
If your order ships via the post office (USPS), your tracking information will not be available until your order has been delivered. This is actually delivery confirmation information you are trying to access as the post office does not offer tracking.
This is a sample screen of what it shows when you enter your tracking number on USPS.
If you have seen this message for many days, this means your package has been dropped off and USPS did not update an origin scan.
Short answer: Not unless it is returned to us by USPS.
Long answer: We've seen a lot of abuse of our USPS shipping service recently, so we will no longer issue refunds or replacements for ANY orders sent via USPS, that are "lost in the mail" and that are NOT returned to us by USPS.
Here's how the abuse of the service works and why we had to adopt this policy. We are fully aware of this abuse, so please don't even try it:
USPS shipments have no tracking numbers.
Customer complains that package never arrived. Of course, because there's no tracking number we cannot prove it arrived or not.
Being good businesspeople we send out a free replacement via FedEx.
Hundreds of people do this.
We lose a lot of money.
We have to change our policy.
We are not removing the option to send orders via USPS. However, because of the actions of a large number of dishonest people, we have now adopted the policy that by selecting USPS as your shipping method you do so at your own risk.
Yes, we do. We use FedEx and USPS to deliver to Hawaii, Alaska and other non-continental US addresses. However for USPS we cannot guarantee the delivery days. We recommend you to use FedEx service for shipping to Hawaii, Alaska non-continental US addresses.
Yes, we do. We use FedEx and USPS to deliver to Puerto Rico, US Virgin Islands, and other non-continental US addresses. However for USPS we cannot guarantee the delivery days. We recommend you to use FedEx service for shipping to Puerto Rico, Guam and US Virgin Islands.
Yes, we do. We ship to APO and FPO addresses using US Postal Services (USPS). Please choose the "USPS for A/FPO addresses" shipping method.
International orders are shipped via FedEx International Priority. Our prices do not include taxes, tariffs or additional fees assessed by your customs broker. Prices shown may vary at anytime and will not be updated daily, for latest shipping prices please use this link Click Here.
FedEx International Shipping
FedEx Canada Special
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Fedex International Priority
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